Frequently Asked Questions

General FAQs

• What products are offered through Experian Small Business Services?

  The following products may be purchased online instantly.

  • Business Credit Advantage^SM — Business credit report and monitoring service
  • ProfilePlus^SM — Our most comprehensive business credit report
  • CreditScore^SM — Experian's basic credit score report
  • BizVerify^SM — A business verification report
  • Consumer Mailing Lists — Generate leads from our database of over 210 million consumers
  • Business Mailing Lists — Quality sales leads on over 16 million U.S. businesses

  
• How do I register to use the Experian Small Business web site?

  Go to New Customer Registration, fill out the short form and hit the "Sign up" button.

  Registration is a simple two step procedure:

  1. Identify your name and email address.
  2. Create a password.

  
• What are the password requirements?

  Your password must be at least 8 characters in length, contain both alpha and numeric characters, and include mixed case.

  
• Can I opt out of your mailing list?

  You can opt out when registering, by ensuring the checkbox "Yes, please send me emails about special offers, exclusives and promotions." is not selected. Or, once you are signed in you may go to "My Account", click on the "Account Information" tab, and opt out.

  
• How do I sign in?

  Existing customers can sign in by clicking on the Sign in link in the upper right hand corner of your screen, by clicking the following URL, or by cutting and pasting the address into your browser's address bar: https://www.experian.com/small-business/myaccount/login.jsp. In the Returning Customer Sign In box, fill in your email address and password.

  
• How do I call customer service?

  Customer Support is available from 9 a.m.–5 p.m., Monday-Thursday and 9 a.m.–4 p.m. Central Time on Friday and can be reached at 1 888 808 8242.

  
• What are the Customer Support hours of operation?

  Customer Support is available from 9 a.m.–5 p.m., Monday-Thursday and 9 a.m.–4 p.m. Central Time on Friday and can be reached at 1 888 808 8242.

  
• Do you store my credit card information?

  Customers have the option of having Experian store credit card information in order to make future purchases faster and easier. All credit card data is encrypted and stored on our secure servers. Please review our Privacy Policy for further information.

  
• Is your data secured?

  Our data is secured. Secured Socket Layer (SSL) encrypts the information you send us as well as the information we send back to you. Experian's new security standard requires 128 bit encryption and will work with any modern browser.

  
• What are the minimum connectivity (hardware and software) requirements?

  Experian Small Business can be accessed using any computer with an Internet connection and will work with any modern browser.

  
• What do I do if I forget my password?

  To get password help:
  From the Customer Login page, click on the 'Forgot your password' link. Enter your email address and click the 'Submit' button. Be certain to enter the email address you used when creating your account. You will receive an email with a temporary link to reset your password. You may also call customer service at 1 888 808 8242.

  

• General FAQs
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• Marketing Lists FAQs
• Marketing Review FAQs

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